All items returned, whether repairs or stock, must have a returns authorisation number. This number must be on the outside of the package.
General stock may be returned within 1 month of purchase.
Stock item returns will incur a 25% restock fee and must be in re-saleable and pristine condition and where necessary be in its original packaging; otherwise credit will be denied and the goods will be returned to the client at their cost.
Any manufactured item is non-returnable. We can however modify the original item, but this will incur a charge. Non-standard items bought in especially at the client's request are non-returnable and non-refundable.
Collections can be arranged if the client has no means of returning the goods and this will be charged at cost and reflected in the final credit.
If a collection is arranged and no goods are given to our Courier a fee of £11.40 plus vat will be charged to the client.
If the issue is due to a VDC error clients must notify us within 2 days of receipt of the goods. Failure to do so may jeopardise your credit.