By-wire Survey - Win Prizes and Vouchers

By-wire survey
December 2007

There’s nothing like a bit of an incentive! Take a couple of minutes to complete our survey and
you could walk away with a choice of prize from the list below.

1 When was the last time you purchased products from VDC?

2 With reference to your last purchase, how satisfied are you with the quality of VDC's products?

3 With reference to your most recent experience with VDC, how would you rate the level of service from our Sales/Customer Service staff?

4 With reference to the Sales/Customer Service staff you spoke with most recently. Please indicate whether you agree or disagree with the following statements:
The representative was very courteous

The representative handled my call very efficiently

The representative was very knowledgeable

5 With reference to the efficiency with which your most recent technical enquiry was handled. Please indicate whether you agree or disagree with the following statements:
My phone call was very quickly transferred to the person who could best deal with my query

My questions were addressed very rapidly

The quote I received was prompt and clear

6 With reference to service, products, technical support and cost, how satisfied are you with VDC?

7 With reference to the efficiency with which your order was delivered. Please indicate whether you agree or disagree with the following statements:
Goods were delivered on time

Goods were delivered in perfect condition

Goods arrived as ordered and complete

8 Do you use our On-Line order facility?

9 Are there any additional comments you would like to make?

10 If you are this month’s lucky prize winner here’s what’s in it for you, just select one of the following:
PRIZES! PRIZES!

Please enter your email address:

Account code, if applicable:

Thank you
We very much appreciate your feedback and time in completing our survey.

All information given is treated in the strictest confidence and any opinions and comments made will be used in our continuing efforts to improve VDC's products and services. Please note that VDC Trading Limited does not share information with any other body or organisation.

The WIIFM survey prize winner will be notified directly by email and announced in the next edition of By-wire. Please note that upon notification a valid postal address will be required by return in order to deliver the chosen prize. Prizes can also be collected in person from VDC house with prior arrangement.

* Redeemable as an e-voucher on your next VDC On-Line purchase.

VDC Trading Ltd. VDC House. 4 Brandon Road, Kings Cross, London N7 9AA
Tel +44 (0)20 7700 2777 Fax +44 (0)20 7700 3888
Email sales@vdctrading.com Website www.vdctrading.com